Return and Refund Policy

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At TAKE IT GOLF, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your golf hat, you can return it within 14 days of the purchase date for a full refund or exchange, provided the following conditions are met:

Eligibility for Returns

Timeframe: Returns must be initiated within 14 days of the purchase date.

Condition: The product must be in brand new, unused condition with all original tags intact.

Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

How to Initiate a Return

Complete the returns form that was inside your original package. This will include:

• Order Number
• Order Date
• Customer Name
• Customer Email Address
• Customer Contact Number
• Item for Return
• Quantity
• Reason for Return
• Return Option

Once you have completed the return form, please email Sales@takeitgolf.com with the tracking number of the returned parcel.

Refund Process

1. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria.
2. Processing: If the item is in brand new condition, we will process your refund within 7 business days. Refunds will be issued to the original method of payment.
3. Notification: You will receive an email notification once your refund has been processed.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over £75, as we cannot guarantee receipt of your returned item.

Exchanges

If you wish to exchange your golf hat for a colour, please follow the return process and place a new order for the desired item. Once we receive and inspect your return, we will process a refund for the original purchase.